![]() The card does not support the specified currency. The customer has exceeded the balance, credit limit, or transaction amount limit available on their card. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. ![]() The card does not support this type of purchase. The customer needs to contact their card issuer for more information. The card was declined for an unknown reason. If you still can’t process it, the customer needs to contact their card issuer. If the card issuer returns this decline code despite a successfully authenticated transaction, the customer needs to contact their card issuer for more information.Īttempt the payment again. In some cases, such as off-session payments, you might need to request the customer to retry. When using Stripe’s front ends, in most cases a soft decline from an issuer triggers an authentication flow, allowing the customer to try again and authenticate their card. The card was declined because the transaction requires authentication such as 3D Secure. Use the following table to help resolve issues relating to decline codes. Stripe uses its own decline codes, which cover many of the same potential reasons as the traditional decline codes, but define the problem more clearly. Recurring charge stopped at customer request Transaction can’t be completed-violation of lawĪdditional customer authentication required Transaction does not fulfill AML requirementĪllowable number of PIN entry tries exceeded File temporarily not available for update or injury
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